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Thursday, March 7th, 2024

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Utility Box update or Move

I recently purchased a property and there is a Comcast cable box on a pole that is crooked and unsightly. How can we go about getting this updated or moved?

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Official Employee

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1.7K Messages

2 years ago

Hi there @user_5ocpv9 ! Thanks for reaching out here on the Community Forum! We can help with this issue! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address where the issue is present, as well as a reliable contact phone number and email address and if you have any images of the pole/box that would be extremely helpful to include as well. Thanks! 

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