kiva822's profile

New Poster

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4 Messages

Thursday, May 29th, 2025 3:19 PM

Using Xfinitywifi on Mac; downloading profile doesn't work

Greetings,

I'm signing into xfinitywifi on my mac running Sequoia. I can sign in and use it fine, but when it asks if I want to download a profile so I don't have to repeatedly sign in, I can download the profile (called XFINITY-4.mobileconfig) and it then says, "Profile Downloaded;Review the profile in System Settings if you want to install it). I then go into Privacy and Security to look for the profile to be installed and it is not there. 

Am I looking in the right place? Is it downloading the correct profile? What am I missing? 

Not a huge deal to have to input the login / password each time, but would be nice not to. 

thank you.

Official Employee

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1.9K Messages

4 days ago

 

kiva822, thanks so much for reaching out to Xfinity Support. Here is something I think will help you get through the steps to set it up. Let me know if you need more assistance. https://www.xfinity.com/support/articles/wifi-for-mac 

 

New Poster

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4 Messages

4 days ago

thank you. I was looking in the wrong spot for the profile in system preferences!

Official Employee

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2.1K Messages

So glad to be able to help out @kiva822!  Let us know if that helps!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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