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user_4_2
1st Topic

2 Messages

Friday, August 30th, 2024 6:04 PM

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Using unreturned equipment

If xfinity charges a fee if I don't return my equipment (when I close my account), then does that mean that the equipment is now mine and I can use it as a "bring your own device", and use it on the xfinity network, on another account (i.e. sell/give it to someone that uses xfinity)?

In other words, what happens if unreturned equipment is used on the network?  Can the new owner of the equipment register the mac address, etc?  Theoretically the equipment has been "bought" / "sold" via the fee, so...  what is the policy on this?

Question

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Updated 

7 months ago

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EG

Expert

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110.1K Messages

8 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2.1K Messages

8 months ago

 

user_4_2 Thank you so much for using our Forums and for contact our team. We are here happy to work with you to see what is going on with the unreturned equipment being charged. To get started can you send us a DM with your full name and address? Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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user_4_2

2 Messages

@XfinityJorge​ 
Hi Jorge.  Not sure why this was routed to you but the question is not "how do I get my refund" but rather "what is your policy".  So, I ask again, what is your policy on this?  Please post to the forum so all can see, instead of me directly/privately.

Thanks in advance.

7 months ago

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XfinityAdrienne

Official Employee

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1.2K Messages

Thank you so much for clarifying that for us as far as the information, user_4_2! If the device is not returned, there is a temporary charge placed on the account, but once we receive the equipment back, the charge would be reversed onto the account. The equipment would not be able to be used on another account as it locked/removed from being added onto accounts. We do not sell our equipment, and require per the customer agreements that Comcast/Xfinity equipment is returned within 7-10 business days. Please let us know if you have any other questions/concerns. 

 

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7 months ago

user_vhcm13

5 Messages

But what about home security equipment, including cameras?

7 months ago

0

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