2 Messages
Using Cox modem on Xfinity ended up closing all accounts.
Today I did my final attend phone call to Xfinity to fix my speed issues. Where I think physical addresses in Mac addresses got mixed for having many units on the same account. I was using a Cox modem at the unit. I was having speed issues with. While I was trying to explain myself, the whole conversation turned into an argument where Xfinity claimed that was their modem, When I had to start paying for it or return it back to them as soon as possible or this could even go to a collection. I never purchased the modern rented one or at least one before from Xfinity for this adress. And the Cox modem I did find at my business location. After the conversation, turning into a full argument, I end up closing all my accounts with Xfinity. Here I’m I am trying to understand if a Cox modem belongs to Xfinity? or why the lady on the phone was making very old claims?
EG
Expert
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110K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.3K Messages
1 month ago
Hi there, @user_zx9981! Thanks for reaching out to us here on the Community Forum! I'm very sorry to hear you had a poor experience and closed your account. We would certainly be happy to check into the modem ownership issue if you wish! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!
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