Visitor
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4 Messages
Urgent: Wrongful Collection Notices from Credence Resource Management
Dear Xfinity Customer Support,
I am writing to report that I have been receiving collection notices from Credence Resource Management regarding my Xfinity account. I believe these notices are incorrect, as I have already addressed my account concerns with Xfinity.
This is the recent message received from them... Credence Resource Management, LLC is a Debt Collector. [Edited: "Personal Information"], we understand circumstances vary. We're here to help, please call. resolve your Xfinity Mobile acct XXXX[Edited: "Personal Information"] for $570.01 by 03/29/2026. Balance $741.42, savings $171.41. We are not obligated to renew the offer. Call [Edited: Phone Number Removed] or pay [Removed External Link] Rights: [Removed External Link] Reply STOP to stop
Please investigate this matter and confirm that my account is in good standing. Additionally, I request that Xfinity take any necessary steps to stop these collection notices from being sent.
Thank you for your prompt attention to this issue. I look forward to your confirmation that this matter has been resolved.
XfinityRaul
Official Employee
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2.8K Messages
4 months ago
@user_ficm50 Thank you for making us aware of these collection notifications you're receiving even after addressing this with us. Let's continue our conversation via DM.
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user_ficm50
Visitor
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4 Messages
3 months ago
Hey Guys!...
I'm keep on getting the calls and messages from that Organization.
Credence Resource Management, LLC is a Debt Collector. [Edited: "Personal Information"], we know life gets busy and financial matters can be stressful. Resolve your Xfinity Mobile acct XXXX[Edited: "Personal Information"] for $553.18 by 03/26/2026 on $779.12, saving $225.94. We are not obligated to renew the offer. We are here to help - please call. [Edited: Phone Number Removed] or pay [Removed External Link] Rights: [Removed External Link] Reply STOP to stop
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user_zukmmk
Visitor
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1 Message
2 hours ago
I also have been receiving these messages. A letter in the mail and now text messages.
Can an employee from Xfinity contact me directly please as my account is in good standing and do not want unsolicited spam from this vendor.
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