Visitor
•
1 Message
RE: Wrongful Collection Notices from Credence Resource Management
I also have been receiving these messages. A letter in the mail and now text messages.
Can an employee from Xfinity contact me directly please as my account is in good standing and do not want unsolicited spam from this vendor.
XfinityCliff
Official Employee
•
318 Messages
2 hours ago
Hi @user_zukmmk and thank you for posting your concern on our Xfinity Community forums.
I’m really sorry you’re dealing with that, especially when you believe your account is in good standing. I know how frustrating those messages can be.
Since Credence is a third party collection agency, the quickest way to clear this up is to contact them directly and request validation of the debt. If it’s incorrect, you can file a dispute with them so that they investigate and correct it. Be sure to keep any records showing your account is current.
If you’ve already reached out and things haven’t been resolved, please feel free to send us a direct message* that includes your full name and service address, and we’ll be happy to take a closer look from our side once we have you verified on your account.
0
0