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user_qsx1ay
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Friday, June 19th, 2026 11:15 PM

Urgent Removal of unused outside line removal

I need to have unused comcast/xfinity line outside our house removed, because the line is connected to a hook that is right beneath our old gutter. Because our roofer is replacing the old gutter with a new larger one, we urgently need to remove the cable line because the roofer is currently working on replacing our roof and gutter. Can you help?

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3 hours ago

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XfinityCliff

Official Employee

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330 Messages

3 hours ago

Hello @user_qsx1ay, and thank you for reaching out in our Xfinity Community forums!  We're here to help!

We can definitely understand how urgent this is with your roofer actively working and needing clear access to complete the job safely.

We'd like to assist in getting this addressed for you. Please send us a direct message* with your full name and complete service address, and we’ll work on coordinating the line removal as soon as possible.

We’ll keep an eye out for your message and assist from there!😀

How to Send Us a Direct Message*:
(*Note: Never send a direct message to us unless requested by us.)

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

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