Urgent property damage

Hello, Claim Number [Edited: "Personal Information"] This message serves as my final escalation request regarding unresolved property damage caused during a Comcast service visit. On 11/20/2025 , Comcast technicians performed cable line repairs at my home. Immediately following this visit, I discovered damage to my exterior siding in the area where the technicians were working. This damage did not exist prior to the service appointment and no other contractors have accessed my property. I reported this issue promptly and have made multiple attempts to resolve it over the past month. To date, I have received no formal resolution. A technician has verbally denied responsibility, but no inspection, documentation, or alternative explanation has been provided. To resolve this matter efficiently and without further escalation, I am requesting a one-time billing credit of $212 to cover my current balance so this claim may be closed. I am not seeking repairs or additional compensation—only a reasonable credit due to the damage and lack of response. Please note that I am formally disputing all current charges associated with this account until this issue is resolved and am requesting confirmation of a temporary billing hold. If this matter is not resolved within five (5) business days, I will proceed with filing formal complaints with the FCC and BBB and will pursue all available consumer remedies. I would prefer to resolve this directly with Comcast and avoid further escalation. I look forward to your prompt response. Sincerely, Jennifer [Edited: "Personal Information"] Account Holder