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user_94u9jx
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Tuesday, October 1st, 2024 1:34 PM

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Urgent: Overground Cable Needs Immediate Attention

Dear Xfinity Customer Service Team,

I hope this message finds you well. I am writing to express my ongoing frustration regarding an unresolved issue with an overground orange cable that was laid by a technician nearly four months ago. While the initial internet problem has been fixed, the cable remains exposed in my backyard, posing a safety hazard for my child who plays outside.

Despite my weekly calls to customer service and assurances that someone would come to bury the cable, no action has been taken. Each call requires lengthy wait times and repeated explanations of the situation, which has been quite exhausting.

I kindly request that this matter be prioritized and addressed as soon as possible. Your assistance in arranging for someone to bury the cable would be greatly appreciated, as I want to ensure a safe environment for my family.

Thank you for your attention to this urgent matter. I look forward to your prompt response.

Question

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Updated 

1 month ago

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EG

Expert

 • 

107.1K Messages

2 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

 • 

1.3K Messages

2 months ago

 

user_94u9jx Thank you so much for taking the time to contact us through our Xfinity Forums and share the details of your experience with the cable line. You have reached the right place for additional assistance. We ask that you please send us a direct message with your full name and service address to get started. If you have any ticket number and a preferred method of contact you can include that in the message as well. 
 
  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

2

user_94u9jx

3 Messages

@XfinityEva​ Thank you for your response. As advised, I sent a direct message.

2 months ago

0

XfinityEva

Official Employee

 • 

1.3K Messages

Much appreciated! I have received it and will be happy to continue assisting you there. We can circle back here once this has been resolved to share any additional details here. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 months ago

user_94u9jx

3 Messages

1 month ago

This issue was resolved. Thank you for all the help. 

1

0

XfinityFrank

Official Employee

 • 

1K Messages

@user_94u9jx, you're welcome and thanks for letting us know! Glad we were able to help get the ball rolling on a resolution for that temporary line! Never hesitate to create another public post for any of your future account and service needs! Take care! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 month ago

0

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