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user_juv6xc
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Saturday, February 21st, 2026 8:12 PM

*URGENT MATTER* Xfinity Contractors damaged my septic tank while burying line.

It has now been eight days since the contractors caused damage to the septic tank, and no one has returned to address the issue or taken any responsibility for it. This repair is required immediately. Beyond the obvious health and sanitation concerns, this situation poses a significant safety hazard. There is a six‑foot‑plus open hole filled with deep water, creating a dangerous condition that cannot be left unattended.

I have contacted Lisa, who was identified as the person overseeing the line crew, and she indicated she would return my call. She has not followed up, nor is she answering any of my subsequent calls.

If this matter is not addressed promptly, we will have no choice but to involve our attorney and notify our local news outlets. This situation is unacceptable, and immediate action is expected.

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13 days ago

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EG

Expert

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116.8K Messages

28 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityBrianH

Official Employee

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2.1K Messages

28 days ago

 

user_juv6xc Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_0jfz6z

Visitor

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1 Message

13 days ago

I am a Comcast customer that has just had Comcast installed in my BRAND NEW HOME. When the technician was installing my fiber optic cable the put the cable right through the septic line and now my toilets and shower clog up. It has been 5 days and I am in need of someone coming out and fixing this problem right away. 

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XfinityCliff

Official Employee

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64 Messages

Thank you @user_0jfz6z for reaching out on our Xfinity Community forums.  

We would be happy to assist you.  That sounds like a very frustrating experience, and we want to ensure that we address your concerns quickly.

To do so we request that you send us a Direct Message using the helpful instructions below.  Please include your Full Name, your Service Address, and the Best Contact Number for you.  Once we locate your account, we will follow up with next steps. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1…

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13 days ago

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