Visitor

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1 Message

Saturday, February 21st, 2026 8:12 PM

*URGENT MATTER* Xfinity Contractors damaged my septic tank while burying line.

It has now been eight days since the contractors caused damage to the septic tank, and no one has returned to address the issue or taken any responsibility for it. This repair is required immediately. Beyond the obvious health and sanitation concerns, this situation poses a significant safety hazard. There is a six‑foot‑plus open hole filled with deep water, creating a dangerous condition that cannot be left unattended.

I have contacted Lisa, who was identified as the person overseeing the line crew, and she indicated she would return my call. She has not followed up, nor is she answering any of my subsequent calls.

If this matter is not addressed promptly, we will have no choice but to involve our attorney and notify our local news outlets. This situation is unacceptable, and immediate action is expected.

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Expert

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116.1K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2K Messages

2 hours ago

 

user_juv6xc Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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