Urgent Escalation Request — Four Days Without Internet And Unable To Reach A Live Representative [Edited]

Our Xfinity Internet service has been down for four days. We have repeatedly called customer service, used the automated troubleshooting system, restarted our equipment, and attempted to use Xfinity Assistant.

Despite multiple attempts, we have been unable to reach a live representative who can resolve the issue or arrange the appropriate technical support.

This outage is affecting our household’s ability to work and conduct normal daily activities.

I am requesting immediate assistance from an Xfinity employee, escalation to advanced technical support, and a technician appointment if the problem cannot be resolved remotely.

Please do not direct me back to the automated phone system or Xfinity Assistant. We have already exhausted those options.

Please contact me through Direct Message so I can provide my account information and service address.

[Title Edited: All Caps]