Visitor
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1 Message
Upload Speeds
I just had my service turned on in my new apartment about 3 months ago. I went to the Comcast store to set up my service and was given the necessary hardware to take home with me.(Gateway)
I have the 800mbps internet plan. When I test my speeds my download is usually close to the 800mbps, sometimes a bit lower, sometimes a bit higher. My upload speeds typically show between 20-23 mbps.
However I was sent an email from Comcast Xfinity stating that my upload speeds have been increased by 75% for no additional charge, yet when I test my upload speeds they are still the same. I see no change, at all, in my upload speeds.
I'm just wondering what is going on. Is this due to the Gateway I have not being adequate? Is it the area I'm in?
XfinityBradM
Official Employee
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875 Messages
3 hours ago
@user_eb21c6 Great to see your excitement about the recent increases to our internet speed tiers! I would be quite concerned as well seeing the update communicated to me only to not see it reflect in the actual service use and speed tests. Have you gotten a chance to power cycle/reset the modem since you received that communication?
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