3 Messages
upload seed reduced to 1.5 mbps
I am now on hold for 37 minutes waiting for 2nd level support. fist level just left me here. My upload speed went down to 1.5 mbps. I am supposed to get at least 10 mbps. I need a phone call back or I'll be forced again to submit executive escalation. am using voip and cannot work!!
XfinityFrank
Official Employee
•
1.3K Messages
1 year ago
Hello, @user_bzjh0f We have your direct message and will continue to assist you privately. Please be reminded that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message. Thanks!
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