1 Message
upgrading my internet speed
I have tried to call and can't get a person. I just want to upgrade my internet speed from 800 to 1200. When I try it tells me that I need to replace every saervice in my plan. Don't need that. Help!
1 Message
I have tried to call and can't get a person. I just want to upgrade my internet speed from 800 to 1200. When I try it tells me that I need to replace every saervice in my plan. Don't need that. Help!
EG
Expert
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108.3K Messages
19 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityFrank
Official Employee
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1.1K Messages
19 days ago
Hi there, @user_w0h752! Thanks for reaching out to us here on the Community Forum! That message normally comes up if you're on an older package. We can certainly take a look and see what's happening and what options are available to you! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address to get started. Thanks!
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