Visitor
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1 Message
upgrading free universal tickets
I'm a Diamond Rewards member. I redeemed the Universal Orlando complimentary ticket offer. Universal says any modifications or upgrades have to come through Xfinity because the tickets were issued through the Xfinity promotion. I need to upgrade the tickets to include Epic Universe and pay the difference. Is this something that is possible?
XfinityJustinM
Official Employee
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931 Messages
7 hours ago
Hi @user_9do9a0,
Congrats on your redemption, sounds like you have some fun coming up soon! I'm actually not sure if your request can be accommodated, but we can definitely find out. We'll need to gather some additional details to locate your account. Please send our team a direct message with your full name and service address.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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