Upgraded plan and now I have no service

I upgraded to 1gb plan and now I have no internet connection.

modem light is white.

three green lights on black box on wall.

not sure what to do since the chat assistant also isn’t responding.

Responses

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EG

Expert

•

117.3K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

2

XfinityPeterH

Official Employee

•

2.7K Messages

6 hours ago

user_kx5lsg I would be reaching out if I was without a connection after an upgrade. Typically, after an upgrade it takes about 5-10 mins for your modem to come back online after your new plan is in place. If you are still without your connection and have followed these steps:
https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting

Please let us know.

0

Customer Service

user_kx5lsg

Upgraded plan and now I have no service

EG

XfinityPeterH

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