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user_kx5lsg
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Thursday, April 9th, 2026 4:01 AM

Upgraded plan and now I have no service

I upgraded to 1gb plan and now I have no internet connection. 

modem light is white.

three green lights on black box on wall.

not sure what to do since the chat assistant also isn’t responding.

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6 hours ago

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EG

Expert

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117.3K Messages

7 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.7K Messages

@EG​ Thanks for getting this over to us!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 hours ago

EG

Expert

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117.3K Messages

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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6 hours ago

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XfinityPeterH

Official Employee

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2.7K Messages

6 hours ago

 

user_kx5lsg I would be reaching out if I was without a connection after an upgrade. Typically, after an upgrade it takes about 5-10 mins for your modem to come back online after your new plan is in place. If you are still without your connection and have followed these steps: 
https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting

Please let us know. 

 

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