Visitor
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3 Messages
Upgraded my plan today to the 1100 Mbps and now I'm getting even lower speed.
Updated my plan today via the website and there's a lot of conflicting information via the app and the website. In one section of the app it shows an even lower speed (400) as my plan even though I had the 600 Mbps plan before the upgrade. I have the confirmation email and everything that reflects the change.
Did my Modem get provisioned incorrectly when I made the change. I need this corrected quickly.
user_323c89
Contributor
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67 Messages
1 month ago
Which modem are you using? Did you power cycle the modem by disconnecting power for 30 seconds?
I’d defer to the website over the app, for your plan info. If it’s still not working, you’ll need to have your account looked at by a Comcast rep. Hope you get it sorted.
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EG
Expert
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111.2K Messages
1 month ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityPeterH
Official Employee
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2K Messages
1 month ago
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