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UPgraded data plan but network still at old speeds
Upgraded to 2G plan yesterday. I have an Arris Surfboard S33 modem. DOCSIS® 3.1 cable modem. My modem has a 2.5G port for LAN. Connected to Asus router via Cat6 cable. I run speed tests directly from my router so computers or equipment on LAN have no beating on speeds seen. I have worked (chated) with two separate agents. I gave agents my modem MAC address. Both told me they have reset, authorized, tested, etc., my modem. I have unplugged my modem as told to restart it when asked. I sill get 700M max. My old plan was for 800M. I would really like to get this fixed - since I upgraded for the next year with no improvement in speed or service. Please help.
XfinityArmand
Official Employee
•
1.8K Messages
24 days ago
Thank you so much for taking the time to reach out to Xfinity Support @user_ybu54c! We are so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your service. So that we can take a closer look at what is going on, please feel free to shoot us a private message with your details whenever you are ready.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
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• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
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• Type your message in the text area near the bottom of the window
• Press Enter to send it
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