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vavoom
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3 Messages

11/11/2026 9:14 PM

UPGRADE15

I received an Xfinity equipment-upgrade email offering 15% off a Netgear CM3000 modem using promo code UPGRADE15.

I followed the link in the email and purchased the recommended modem, but the coupon code was rejected at checkout.

Could you please honor the advertised 15% discount through a refund or price adjustment? I can provide the original promotional email and my order confirmation.

Thank you.

{Edited: Personal Identifying Information}

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1 hour ago

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XfinityChelseaB

Official Employee

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2.7K Messages

2 hours ago

Hello @vavoom, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. I do apologize, but we don't send emails with discounts for third-party modems. Are you sure the email is from Comcast/Xfinity? 

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AB48167

Regular Visitor

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3 Messages

2 hours ago

I also received this email and it is from Xfinity. It offers UPGRADE15 but does not identify the vendor that takes it. Netgear does not. 

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vavoom

Visitor

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3 Messages

2 hours ago

Here is the email:

[Image Removed: "Personal Information - Full Name"]

it had proper URLS

(edited)

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vavoom

Visitor

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3 Messages

and chat said it was real....

Comon'  xfinity you can do better than this.....

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2 hours ago

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XfinityChelseaB

Official Employee

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2.7K Messages

@vavoom, I would be more than happy to look into this further for you. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. Click "Sign In" (If necessary). Click the "Direct Messaging" Icon. Click the "Start New Conversation" (pencil and paper) icon. In the “To:” line, type "Xfinity Support". As you type, a drop-down list will appear. Select "Xfinity Support" from that list. An "Xfinity Support" graphic will replace the "To:" line. Type your message in the text area near the bottom of the window. Press Enter to send it. How to: Direct Message Within The Forum.

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