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user_h0y1kh
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10/13/2026 10:18 PM

Upgrade

I was notified by email about upgrading my Wi-Fi gateway. I'm assuming it's new equipment at no cost is this necessary do I have to do this upgrade I'm pretty happy with what I have plus I don't drive so I don't know how I would return the old equipment

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2 hours ago

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EG

Expert

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122.1K Messages

2 hours ago

Moved here.

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XfinityJeniece

Official Employee

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4.5K Messages

2 hours ago

Hey there, @user_h0y1kh, thanks for reaching out through Xfinity Forums regarding your equipment upgrade. I would be happy to take a look at your account details to confirm the upgrade. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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