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Friday, July 12th, 2024 2:58 PM

Closed

"Upgrade your Xfinity Gateway – at no additional cost!" link fails

I received an email from "Xfinity <xfinity@emails.xfinity.com>" with the Subject, "Action needed: Replace your internet equipment at no extra cost".  The details in the email sounded good, so I clicked on the link.  The link is [Edited: "Invalid link"]

This URL brought up a sign-on screen, so I signed on.  My browser went back to the link URL, which showed the three larrge dots (I think that's what it was showing, but it went by too fast for me to be certain).  But clearly it was the widely used animation indicating that the website is processing my request.  I've often seen it on xfinity.com.

In perhaps a tenth of a second after that animation, the entire page went blank.  Reloading the page duplicated the behavior.  Trying this out on all three browsers that I use had the same result.  Very annoying, to have my time spent on nothing more than ending up with this "question":  Would you please fix this?

Expert

 • 

110.7K Messages

11 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

 • 

2.6K Messages

11 months ago

@user_n218qb 

Hi there! Our awesome digital care team would be happy to assist you in ordering a new modem. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

 

(edited)

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