Frequent Visitor
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14 Messages
Upgrade XB7-CM Gateway to XB8
Over the last few months, my XB7-CM gateway has stopped working several times, sometimes just the wifi sometimes everything. I would have to reboot/restart the box to get it to work again. So I was already considering replacing it. I see there is now a XB8 gateway box available supposedly with better wifi performance. If I am going to replace the gateway box anyways, I would like to upgrade to the XB8. Can someone help me with the upgrade? Thanks.
XfinityAirelle
Official Employee
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2.5K Messages
9 months ago
Hi there! Our awesome digital care team would be happy to assist you with ordering a new modem. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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