Visitor
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7 Messages
Upgrade X1 HD DVR Box to 4K(XG1v4) DVR Box
I would like to upgrade my existing X1 DVR box to support a new 4k television. How do I request a XG1v4 getting started kit?
Visitor
•
7 Messages
I would like to upgrade my existing X1 DVR box to support a new 4k television. How do I request a XG1v4 getting started kit?
Accepted Solution
XfinityMartyR
Official Employee
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1.4K Messages
11 months ago
@user_d71416 Thanks for reaching out to our Community Forums. The only way to ensure you are getting a 4k DVR (XG1v4) TV box is by having us send you one via UPS. We can take care of that for you here, just send us a direct message.
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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user_d71416
Visitor
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7 Messages
11 months ago
I would like to upgrade my existing X1 DVR box to support a new 4k television. How do I request a XG1v4 getting started kit?
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