Upgrade X1 HD DVR Box to 4K(XG1v4) DVR Box

@user_d71416 Thanks for reaching out to our Community Forums. The only way to ensure you are getting a 4k DVR (XG1v4) TV box is by having us send you one via UPS. We can take care of that for you here, just send us a direct message. 

To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it