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user_tttx49
1st Topic

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1 Message

Monday, November 17th, 2025 11:17 PM

upgrade router

I got a message to upgrade my router but I lost the chance to choose the option to allow it

I don't know how to upgrade it now and was hoping for assistance 

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Updated 

2 hours ago

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EG

Expert

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114.6K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityJorge

Official Employee

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2.6K Messages

2 hours ago

 

user_tttx49 Hi there! Thank you so much for using our Forums to contact our Xfinity Support Team. I see that you are reaching out about making some equipment changes and we are here to assist you with that. Please shoot us a DM over with your full name and service address so we can get started.
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message 

 

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