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user_ffee3e
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Wednesday, May 22nd, 2024 12:28 AM

Upgrade equiment

Been to update my main box to support 4K resolution. My current box says 1080 max available.

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24 days ago

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user_ffee3e

Visitor

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3 Messages

25 days ago

Need to update my main box to support 4K resolution for my new TV. My current box says 1080 is max available.

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XfinityBrianH

Official Employee

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570 Messages

25 days ago

 

user_ffee3e Thank you so much for reaching out to us here with your questions! You can find instructions for upgrading your Xfinity equipment here https://www.xfinity.com/support/articles/update-your-xfinity-equipment-online. Please let me know if you have any questions about the process.

 

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user_ffee3e

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3 Messages

The website says I have the latest equipment but my main box says that the max resolution  is 1080. I thought xfinity had 4K resolution available.

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24 days ago

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XfinityAntoine

Official Employee

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1.1K Messages

Thanks for reaching out, user_ffee3e! Do you have a 4K box?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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24 days ago

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