1 Message
Update auto pymt amt
I am being charged $59 on my auto pay. I have a $9 credit but you keep trying to auto pay $59 anyway.
Pls fix it
1 Message
I am being charged $59 on my auto pay. I have a $9 credit but you keep trying to auto pay $59 anyway.
Pls fix it
XfinityNicolas
Official Employee
•
1.1K Messages
3 months ago
Hey user_7uwcy9, thanks for reaching out to Xfinity Support on our forums. I certainly check to see what is going on with the credit. When you get a chance, can you send us a direct message?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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