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user_8vzwog
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09/08/2026 1:06 PM

Unused Equipment?

hi—I’ve received two texts from Xfinity about returning unused equipment. I don’t have any unused equipment and want to make sure I’m not charged for any. 
in my initial setup, I was sent a WiFi router that either never arrived or was stolen (which I reported) and I picked one up at a local store. That’s the only thing I can think of that might be causing this. 

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3 hours ago

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XfinityPeterH

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3 hours ago

 

user_8vzwog We are here for you and happy to help investigate your account. Please send us a DM with your full name and complete address. 

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