Visitor
•
1 Message
Unstable picture
On various channels i'm getting pixelated pictures. I have checked the cables and I have reset the box twice.
Visitor
•
1 Message
On various channels i'm getting pixelated pictures. I have checked the cables and I have reset the box twice.
XfinityJustinM
Official Employee
•
445 Messages
11 hours ago
Greetings @user_kxrcxi, thank you for letting us know what troubleshooting steps you have already taken. We'll want to take a closer look at your signals, and try to resolve things on our end. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
0
0