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user_a9974a
1st Topic

Visitor

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2 Messages

Friday, May 6th, 2022 5:54 PM

Closed

Unsolicited text

Yesterday got an unsolicited text from Xfinity that they identified a potential slower speed of connectivity and they are sending a technician to my home to check it out. How do I confirm it’s from Xfinity?

Question

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Updated 

3 years ago

428

1

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CCJay

Official Employee

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618 Messages

3 years ago

Hi, @user_a9974a. I hope that you're doing well. Thanks for bringing this to our attention. Text alerts from Xfinity are sent from 266278 (COMCST). You can also confirm an upcoming appointment conveniently via the My Account app.

 

Additionally, it's our priority to ensure you have the best experience. Have you encountered any trouble with your connection that this notification could be in relation to? 

 

 

 

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user_a9974a

Visitor

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2 Messages

@XfinityJay​ the app said I had no appointment which was concerning. Also on the phone automated help said I had no appointment. I finally was able to speak with a representative who confirmed that I have an appointment. Please synchronize information on all platforms so there is no confusion or alarm. Thanks!

3 years ago

0

XfinityAirelle

Official Employee

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2.6K Messages

We would be happy to take a look! Can you initiate a chat and start with your full name and address? To start a chat, you must be signed in. Please click the chat icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

I am an Official Xfinity Employee.
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3 years ago

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