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user_ut9hr3
1st Topic

Visitor

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1 Message

Thursday, August 27th, 2026 7:53 PM

Unsavory Customer Service

Every month after initial start of service, my internet bill has increased with no resolve other than empty promises.  I escalated to a supervisor and Dave N. #574 was not helpful despite the notes left on the account.  I cannot locate the corporate number in effort of escalating the matter. The amount of lies told to me is ridiculous and as a consumer,  I am highly disappointed in this corporation. I will never again use this company nor recommend them to anyone.  Back to T-Mobile I go 

Question

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Updated 

14 hours ago

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XfinityJeniece

Official Employee

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4.3K Messages

14 hours ago

Hey there, @user_ut9hr3, thanks for reaching out through Xfinity Forums regarding your billing concerns and your customer experience. This is definitely not the customer experience we want you to have, and we do not want to lose you as a customer. 

 

I would be happy to take a look at your billing details to ensure you are being billed correctly. Can you please send us a direct message with your full name and your full address?

 

How to Send Us a Direct Message:

  1. Click “Sign In” if necessary.
  2. Click the “Direct Messaging” icon.
  3. Click the “Start new conversation” (pencil and paper) icon.
  4. In the “To:” line, type “Xfinity Support.”
  5. As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  6. An “Xfinity Support” graphic will replace the “To:” line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

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