Visitor
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3 Messages
Unsatisfied with my Xfinity experience
I have been a long standing customer of Comcast and I am a very dissatisfied customer. I pay >340 per month and have outages on a monthly basis (with no automatic refunds); very poor quality service. I also don’t understand why I don’t get reward benefits/points from my monthly payments. I don’t feel like Comcast cares about my business. I am actively looking for other options. Please let me know why my high monthly payments don’t qualify for reward points. Thank you.
XfinitySara
Official Employee
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2.5K Messages
1 month ago
Hello, @user_j5477j! Thank you for taking the time to create a post regarding your concerns. I'm sorry to hear about the trouble you've had with service interruptions and other issues. You've come to the right place! Our Digital Care Team is happy to provide you all the information you need, helping in any other way we can, too :)
Regarding the bill, have you checked out our Plan Builder by chance? You may also try shopping Xfinity Deals online (just make sure to click "Sign in here" first), or simply log in to My Account and you can manage your services that way! We recommend starting online if possible since some promotions are exclusively offered online-only :) Otherwise, our team typically has access to the same options you see while logged in to your account. And keep in mind that you don't always need to make any "changes" other than selecting the same service(s) you already subscribe to, in order to see any applicable promotional rates being offered. You may just not see the total estimated monthly bill until you proceed to the order summary (before approving any changes and placing your order). Please let me know if this helps!
Regarding the quality of your service, have you recently reviewed these Connection Troubleshooting Tips? That's a great place to start, but we can also pull the chat aside (into direct messaging) if we need to take a closer look and/or remotely troubleshoot with you. Also, we provide some ways for you to keep track of updates as they become available during an interruption - you may use the Xfinity App and/or visit our Support Center for further details (applicable credit for eligible downtime should also apply, but our team can address this as well if you can't locate that option online).
Regarding your benefits as a loyal customer, check out our Xfinity Membership benefits and explore your rewards HERE! To clarify, have you tried to already, but run into issues logging in or accessing your available rewards? We definitely appreciate your time as a loyal customer, and want to make sure your receiving every benefit possible.
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