Visitor

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1 Message

09/16/2026 2:02 PM

Unsatisfied with front lawn from hole digging

Hello, a few weeks back someone came and dug a hole outside in my front lawn. When covering up, all they did was lay the grass cut out on top. They never leveled it and that grass is already dying. Will they be returning for more work? Why was it not replaced properly? It’s embarrassing to look at and I would like an answer out it fixed to how it was prior to them digging it up.

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Official Employee

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3.3K Messages

56 minutes ago

user_e43efw Hi there! Thanks for using our Forums and for taking the time out of your day to contact us. I am sorry to hear about the condition of your lawn and our team is here to look into this for you. To get started we will need you to send us a DM with your name and address.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon

Click the "Start new conversation" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

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- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

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