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user_634rl2
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1 Message

Tuesday, January 13th, 2026 12:28 PM

Unreturned equipment

So I'm being charged for my equipment that was taken back to store the kid who helped me had braces an a tattoo on neck they was busy when I can he took wifi box said he will take care of it for me I asked is that it he said yea so I left didn't think anything of it til this morning when u guys charged me the 150 for it this is ridiculous an not fair when I brought it back 

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Updated 

12 hours ago

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XfinityPeterH

Official Employee

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2.5K Messages

12 hours ago

 

user_634rl2 I would be reaching out if I were in your shoes too. Our team is here for you and happy to help. Please send us a DM with your full name and complete address along with the store location you dropped the equipment off at. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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