Visitor
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2 Messages
Unreturned equipment charge
I canceled Xfinity internet service in January. I was then sent a bill for $120 for unreturned equipment. I was informed this is for a Flex device. I think I received this a couple years ago free from Xfinity. I don't remember being told it was to be returned if I ever cancelled. I never used it. Can't even say for sure I received it back then. I do not know what to do. I do not have the device and I can't pay, nor do I think I should have to pay the $120 equipment charge. Is this device really $120 new? I feel taken advantage of.
CCEthan
Official Employee
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1.4K Messages
2 years ago
@user_29975a. I appreciate you letting us know and we always want to make sure of any charge. Send a DM with your name and address, and we can look into it.
Make sure you are signed in to forums(If your log in doesn't work, let me know)
1. In the top right corner, you'll see a little chat icon(direct message) near the bell icon. 2. Click the "New message" (pencil and paper) icon
2. Hit the compose button to the right of "conversations"
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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CCEthan
Official Employee
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1.4K Messages
2 years ago
@user_29975a. A check will be mailed out. The existing address works? Don't post any address in public.
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CCEthan
Official Employee
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1.4K Messages
2 years ago
Great. Once it is processed I will let you know. It can take a few weeks to arrive.
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