Visitor
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3 Messages
Unreported/unauthorized technician visit
On October 5, an Xfinity technician was seen on 4 cameras entering my backyard by requesting another individual to hop my gate and let him in. No permission was given or asked. No introduction or notice. I never made a request. My safety and privacy were invaded by a male technician breaking and entering my private residence.
XfinityJeff
Official Employee
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365 Messages
1 month ago
Good morning @user_629efi, and thanks for posting on the Xfinity forums, I hope you are having a good weekend so far. I am sorry to hear that a technician came onto your property without asking for permission, you have reached the right team that can take a look into this for you. Could you please send our team a direct message with your full name and full address?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window, please add your full name and address
• Press Enter to send it
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