UNREAL!!!!! WORST SUPPORT AND CONTACT!!!!! YOU SHOULD BE ASHAMED OF YOURSELVES XFINITY!!!!!

I'm not even gonna go into detail about my experience because I've already had to explain it every time I was transferred to a different department which I denied every time. I was denied to be transferred to supervisors even in the midst of a live agent telling me issues are with the lines the lines need to be replaced outside the home. She had no idea what she was talking about but she insisted she did. When I asked her if she was a certified tech Technician that could speak on what is wrong with without assessing the problem. She said well no it's just part of the script that I'm supposed to tell you what you need so we can go out and assess and if that's what it is then great if not we will bill for other potential service interruption reasons and installation inquiries. That is the tip of the iceberg. But the fact I couldn't get a ticket number since losing or having disruption with the faulty modem since May 23 finally was able to speak to a supervisor end of June and booked two different appointments which then got a text message in the morning that they canceled us on two separate weeks at this point we are approaching July. Once again fed up so I started strategizing how I'm going to be able to escalate this to quit being build for service that is not working correctly based on equipment failure. I even went into a storefront and had the equipment looked at hoping to exchange it since I've been a multi member and they said unfortunately they asked have a ticket number with approval for equipment swap  guess what online or with an agent. They won't even give their storefront in the field that are labeled as customer service locations a landline phone and fear of the bad calls coming in due to, Yep you guessed it, poor customer service and dissatisfaction. So after them at least give me a print out that that serial number was defective modem  escalation number to assist with reaching an agent faster. Although every agent tried selling me something or insisting that I had replacement of other necessities in order to get complete service with no interruptions. Even after explaining that I had the equipment assessment form does available to consumers online, through multiple different avenues you have to go to get it,  to submit my mail which I did and gave it three weeks, and I know it's the modem and that is to conserve with cost to you and frustration with me by not needing a technician to come out but rather just a new dropped off or the nearest location to pick up the matches the equivalent  of what is on file. After the demand the technician had to come in to verify that it's not something else that caused the equipment fail again made an appointment for the first appointment of the day at 9 AM on Wednesday and they sent out a text message at 7:33 AM through automation that the appointment was canceled but to login select change appointment time and update to a time  greater than two hours from the cancellation time. So I did and when changing my hours it says too soon to book appointment from actual location time. First of all the location is showing East Coast and everything I have is West Coast here in Pacific time by this time it was  11 AM which is almost the closing day out there yet when following instructions from the link left me an utter belief that accompany could be so disrespectful horrible with such lack of knowledge and customer appreciation that I cannot believe that governors and greater lawmakers wouldn't step in and realize that every  complaint is valid in one understanding, poor customer service service by getting charged etc. Taking time out of our day is more costly and service is absolutely horrendous and sick to my stomach that I will lose hundreds of thousands of dollars every day my business I have to take the whole day off to deal with horrible AI auto generated  system or or other various European or Scandinavian countries languages. It is absolutely astonishing that over years and years of friends families and acquaintances along with business associates from the corporation level on up the trauma that they go through with even trying to get a hold of Xfinity itself.  

and there we were... Waiting.... for the reschedule appointment or ticket number to pick up at a location which ultimately will be over 120 miles away. I hope I get to keep this thing when I'm all done with them and it works because at the end of the day I've paid over 3000 what they would be charged to a customer if broken or not returned and I have paid over 90,000% of what the cost is to manufacture and acquire to sell and lease to us. Absolutely amazing ! Give them round of applause for being the Shiest non-customer oriented company on the face of this planet and believe me I worked as a car dealership but not as sleazy car salesman actually from the mechanics point of view which you will identify a sleazy car salesman in a heartbeat when you work there and every other sleazy person in a corporation trying to suck up as much money and liquidate and bleed that company or they turn around and leave or sell or file for bankruptcy. It's a clear act of liquidating as much as they can for self increase of profitability but at the same time remaining assets of the company or astronomically high on recorded worth and in the end someone up on the board will end up going down for fraud or some shit for doing all this which ultimately they turn themselves in without even an investigation and fear of everything and more let's give everybody up someone from the top or more less will sell  the company and assets to the federal government which intern just writes the ticket processing charges allegations and convictions and calling it a wash to then go and seize all property or a private sale under a third-party to guess what sell back to consumers for four times the markup value  insisting and all that everything was perfectly fine. I swear to God this is American greed stuff lol