Unprofessionalism

I had a Xfinity technician come out to my home on March 2nd to fix my modem which was not reflecting an online status.  As a result of the technician going up the pole to disconnect the cable services, he also knocked out my power resulting in all of my 220v appliances (washer, dryer, stove) to be lost.  I brought it to the technician's attention, I have called multiple times only to be told that it has been escalated.  Xfinity has no issues with swiftly disconnecting my services when payment isn't rendered but slow to respond on when my appliances will be replaced.  IT has been 17 days without being able to wash, dry, or cook.  I called again today to disconnect services and also ask for the legal department's information and was told that the representatives do not have that information.  I cannot see myself being with a company with such unprofessionalism and are not willing to take responsibility for the actions of its employees nor resolve issues amicably.