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Unprofessional and misleading promises
: Extremely Unprofessional & Misleading Promises
I had a terrible experience with Xfinity. I was promised a lower monthly bill of $180 instead of $374 by one of their agents, and I have written proof of this agreement. However, when I contacted customer service again, they told me there was no credit applied and refused to honor the deal.
Not only did they fail to keep their promise, but their customer service was also unhelpful and unprofessional. Instead of resolving the issue, they kept giving me the runaround. This is completely unacceptable from a company of this size.
If you’re considering Xfinity, be aware that they might promise you discounts or deals that they won’t actually apply. I would not recommend them to anyone looking for reliable and honest service.
XfinityJanelle
Official Employee
•
1.5K Messages
2 months ago
Hey @user_bjymjb , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the bill. I would be more than happy to offer my assistance looking into this further for you. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.To send a "Direct Message":
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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