Visitor
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1 Message
Unlock Code
I have paid off all of my devices and closed my Xfinity account. I asked the agent for the network unlocking code before closing and recently attempted to use it. The code is invalid. I called the direct 1800 number and haven't been able to resolve this.
XfinityJustinM
Official Employee
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1.1K Messages
5 hours ago
Greetings @FrustXfin, thank you for making us aware of this issue. We know how important it is to get your devices connected and we'll do all that we can to resolve this as soon as possible. To get started on things please send our team a direct message with your full name and service address..
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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