Visitor
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2 Messages
Unlinking inactive accounts
How do I unlink inactive accounts? Every time I try it on the app or the web I get the error of "Something unexpected happened"
Visitor
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2 Messages
How do I unlink inactive accounts? Every time I try it on the app or the web I get the error of "Something unexpected happened"
XfinityJanelle
Official Employee
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1.5K Messages
2 days ago
Hey @user_qtbsb4 , Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience with unlinking the accounts. I would be more than happy to offer my assistance looking into this further for you. Please take a look at https://www.xfinity.com/support/articles/switching-between-multiple-accounts for the step by step in unlinking. You may also want to try incognito mode in your browser or a different browser to see if that works. If you are still receiving an error after please let us know.
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