Unlimited screen repair

I tried to file a claim on my daughter's iPad for a screen repair. I'm being told that they want $49 and to give me a refurbished device. 

I was explicitly told by your sales representative that tablet screen repairs were covered under the $0 tier. Because of this misinformation, I want Xfinity to apply a $49 credit to my monthly wireless bill to offset the Assurant deductible I am being forced to pay.