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user_e7iab9
1st Topic

Visitor

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1 Message

Monday, September 1st, 2025

UNLIMITED PREMIUM "PEACOCK"

This does me no good, if it keeps directing me to "UPGRADE" every time I choose to watch anything on "UNLIMITED PREMIUM PEACOCK".
How can I cancel your complimentary offer?
Regards,
 
Marcus [Edited: "Personal Information"]. 
...On 08/28/2025 4:42 PM PDT Xfinity <xfinity@account.xfinity.com> wrote: Confirming your upgrade. New is on Unlimited Premium Congrats on upgrading your mobile line! You're all set. Xfinity app xfinity.com Ask …
… here. © 2025 Comcast. All rights reserved. All trademarks are the property of their respective owners. Comcast Cable, One Comcast Center 1701 JFK Boulevard, Philadelphia, PA 19103 Attn: Email Communications

Question

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Updated 

4 days ago

 • Edited

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XfinityPeterH

Official Employee

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2.2K Messages

4 days ago

 

user_e7iab9 happy to take a look at your account and make sure everything is correct. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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