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user_e7iab9
1st Topic

Visitor

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2 Messages

Monday, September 1st, 2025 3:39 PM

Closed

UNLIMITED PREMIUM "PEACOCK"

This does me no good, if it keeps directing me to "UPGRADE" every time I choose to watch anything on "UNLIMITED PREMIUM PEACOCK".
How can I cancel your complimentary offer?
Regards,
 
Marcus [Edited: "Personal Information"]. 
...On 08/28/2025 4:42 PM PDT Xfinity <xfinity@account.xfinity.com> wrote: Confirming your upgrade. New is on Unlimited Premium Congrats on upgrading your mobile line! You're all set. Xfinity app xfinity.com Ask …
… here. © 2025 Comcast. All rights reserved. All trademarks are the property of their respective owners. Comcast Cable, One Comcast Center 1701 JFK Boulevard, Philadelphia, PA 19103 Attn: Email Communications

Question

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Updated 

7 months ago

 • Edited

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XfinityPeterH

Official Employee

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2.7K Messages

8 months ago

 

user_e7iab9 happy to take a look at your account and make sure everything is correct. Please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

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user_e7iab9

Visitor

 • 

2 Messages

Your support team has tried already, TWICE...

7 months ago

0

XfinityAmandaB

Official Employee

 • 

3.1K Messages

 

user_e7iab9 I understand the hesitation; however, I do not see that we have assisted you. As a corporate-level team, we do have access to tools and resources other teams may not, and we have had great luck with peacock issues. So if you do change your mind, please send us a message, so we can help! 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

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