ryuserpentine's profile

Frequent Visitor

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13 Messages

Fri, Jan 1, 2021 7:00 AM

unlimited not unlimited?

comcast agent told me i had an unlimited plan and would not be effected when the data caps were added. I can't help but notice that i now have a "xgb remaining of monthly plan" under billing. I better not be getting charged if i go over this cap.

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Again

Expert

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25.8K Messages

5 m ago


@ryuserpentine wrote:

comcast agent told me i had an unlimited plan and would not be effected when the (scummy) data caps were added. I can't help but notice that i now have a "xgb remaining of monthly plan" under billing. I better not be getting charged if i go over this cap.


Unlimited isn't truly unlimited.  The only way to get true unlimited data is to sign up for Unlimited Data.

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Regular Contributor

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215 Messages

5 m ago

The only way currently to get truly unlimited data now in areas they just instituted this cap in is to either:

1) Pay them another $30 per month to remove the cap

OR

Sign up for Gigabit Pro, which I recall seeing on an Xfinity information page, (which I can't find at the moment) has no such cap.

Those unfortunately are your only two options right now.
EG

Expert

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87.1K Messages

5 m ago


@CheapestGamer wrote:

OR

Sign up for Gigabit Pro, which I recall seeing on an Xfinity information page, (which I can't find at the moment) has no such cap.

FWIW, the "Gigabit Pro" speed tier is only available in limited areas.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

Frequent Visitor

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13 Messages

5 m ago

well than they have just opend themselves up to a load of problems because i saved a conversation from support that explicitly told me i would not ever be effected by this with my current plan and willbe contacting them

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