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user_jmtan9
1st Topic

3 Messages

Tuesday, July 30th, 2024 6:37 AM

Unlimited internet

I used to have unlimited internet. I noticed it is no longer on my account, when I contacted Xfinity I was told the trial ended. I went to change plans and I noticed unlimited is not an option. Is this service no longer available in minneapolis? Am I doing something wrong?

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2 months ago

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XfinityKrista

Official Employee

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1.5K Messages

5 months ago

Hello @user_jmtan9, thank you for taking the time to reach out on social media. We offer unlimited data through our xFi Complete product. You've reached the right department, and I'd be happy to help with making changes to your account. 

 

To access your account, will you please send us a direct message with your full name and complete service address.

To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

 

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user_ow2iuk

1 Message

xFi complete is one of the most horribly written product descriptions I’ve seen in a while.

I see unlimited data, but then it goes on to include a bunch of other unintelligible bullets that make it seem like you’re going to be sending me hardware.

Can you confirm that xFi complete is just a really bone-headed way of saying “unlimited data” and does NOT include hardware, software, or other services that you’ll try charging me for?

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2 months ago

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XfinityPeterH

Official Employee

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1.5K Messages

 

user_ow2iuk Thanks for your feedback about our awesome xFi Complete. I can confirm that the xFi Complete comes with the following: 
Unlimited Data
Modem Lease
Advanced Security

Depending on if you have a modem from us or not you may get a modem when you sign up for this service from us. You wouldn't be getting new software as there isn't anything you would need to download. However you do get a WiFi assessment to check your WiFi coverage. If recommended, you’ll receive a WiFi Boost Pod that works with your Xfinity Gateway to help extend your WiFi network.

You can find out more with this great link: xFi Complete

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 months ago

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