Hello there @user_ba675a. Our team would be delighted to assist you with getting that feature added to your account today. To get things started we request you send us a DM with your first and last name along with your full-service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Accepted Solution
MNtundraRET
Expert
•
5.1K Messages
1分前
I moved your post to the Customer Service forum for help on this.
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Accepted Solution
XfinityBradM
Official Employee
•
41 Messages
1分前
Hello there @user_ba675a. Our team would be delighted to assist you with getting that feature added to your account today. To get things started we request you send us a DM with your first and last name along with your full-service address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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