1 Message

Mon, May 23, 2022 3:01 PM

Unlimited data

I need to add unlimited data to my plan

Accepted Solution




5.1K Messages


I moved your post to the Customer Service forum for help on this.

Accepted Solution

Official Employee


41 Messages


Hello there @user_ba675a. Our team would be delighted to assist you with getting that feature added to your account today. To get things started we request you send us a DM with your first and last name along with your full-service address. 

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or https://comca.st/3EqVMu7

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

 - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

 - An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

See https://comca.st/3KQF8q9 for an example.

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