Zmerkerson's profile

New Poster

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1 Message

Fri, Jan 29, 2021 8:00 PM

Unlimited data

Trying to add the $30 unlimited data option to my plan, but I keep getting a temporarily unavailable error. Can someone help please? Thanks.

Responses

Nerd

Expert

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24.4K Messages

8 m ago

Thank you for visiting the forums! Sorry to hear about your issues.

I've asked an employee to assist you. You should expect a reply in this thread. 

 

Official Employee

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2.7K Messages

8 m ago

Good afternoon, Zmerkerson. I can help! 🙂 To begin, please send me a PM with your first and last name and we will get it added for you.

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.  

Visitor

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1 Message

6 m ago

I am having the same issue - want to add unlimited data but getting “temporarily unavailable” error. Can someone help? Thanks in advance!

Official Employee

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140 Messages

Hi @user_41c27b, I would be happy to help and look into your concern. send me a private message with your full name (and the account holder's name if different from you) and the numbers associated with your service address. To send me a private message,

click the chat icon, then the pencil/pad and then Xfinity support.
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

6 m ago

Same issue here. I want to add it but it fails every time. Help! 

Official Employee

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328 Messages

Hello and thank you! I really appreciate you being a member of the Comcast Family! Please create an original post and then send me a private message with your name and service address by clicking on the chat icon at the top right of the page. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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4 Messages

5 m ago

I'm getting having the same problem I can't add unlimited data, very frustrating.

Visitor

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2 Messages

4 m ago

I'm having the same issue

Visitor

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4 Messages

2 m ago

I am having the same problem 

Visitor

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4 Messages

2 m ago

The only thing that is worse than trying to get help on these forums is actually trying to get someone on the phone.

Official Employee

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333 Messages

Hi there! We would be happy to assist you. Can you initiate a chat and start with your full name and address? To start a chat, please click the chat icon in the top right of the page! Search for Xfinity Support, if needed. Talk to you there! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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