66f250's profile

New Poster

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1 Message

Sat, Oct 31, 2020 7:00 AM

unlimited data

Why am I getting error saying unlimited data is temporarily unavailable? We have been reaching out cap for months and we need unlimited dtA.

Responses

Again

Expert

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25.5K Messages

6 m ago

@66f250 

Your issue has been escalated to the Comcast Corporate Team available to the Forums.  A member of that team will reply to your post as quickly as they are able, so check back often.
 
In the meantime, please do not send a PM to an Official Employee unless requested because it is against the Forum Guidelines and the Acceptable Use Policy.  

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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ComcastChe

Official Employee

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6.1K Messages

6 m ago

Hi @66f250

Thank you for using the Xfinity Forums to let us know about the error you're receiving when trying to add Unlimited Data to your account. I can get this taken care of for you. Can you send me a private message? To send a private message, click on my name, "ComcastChe," and then click send a message. Please include your first and last name and address. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!tick

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