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user_qwm9nr
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Wednesday, April 8th, 2026 4:56 PM

unlimited data link error

I am looking to add unlimited data to my plan, but the link https://xfinity.com/buy/plan/checkout/XFINUDAT always directs me to an error message. Is there a way I can add unlimited data to my plan?

Thanks!

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2 hours ago

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EG

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117.2K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityPeterH

Official Employee

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2.7K Messages

2 hours ago

 

user_qwm9nr When you are signing in to your account to add unlimited data are you using the Primary account username and password? 

 

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user_qwm9nr

Visitor

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2 Messages

Yes, I'm already signed in under my primary account. Whenever I click the link, it takes me to an error message.

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2 hours ago

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XfinityPeterH

Official Employee

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2.7K Messages

 

user_qwm9nr Got it. Let's pull up your account and see what we can do. Please send us a DM with your full name and address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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2 hours ago

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