Contributor
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14 Messages
unlimited data bundled with 2100 plan
i've been dealing with trying to get this fixed for days, calling 1800xfinity just results in the AI asking me to continuously reboot my modem. everyone I talk to says they are going to "rectify" the situation but also charge me $30 a month for something that's already bundled into the plan I am already on.
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You:i'm trying to upgrade to gigabit x2 but it removes my unlimited data and won't let me add it bak
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Aleida:Hi, this is Aleida. Thank you for reaching out toXfinity! I’d be more than happy to assist you today! Did you verify if the bundle of 2100 Mbps includes unlimited data? It is also recommended to purchase the xFi Complete to have unlimited data!
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You:it does not, i don't want the xfi trash
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You:i'm using my own hardware so it's $30 a month
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You:it's currently on my plan and i'm adding x2 and it's removing it
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Aleida:It shouldn't be removed as it's already bundled with that speed. You can also review the final page to ensure you will be receiving unlimited data.
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You:sure doesn't look like it
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You:it removes the $30 upcharge as soon as the xfi peddling page opens even though use my own equipment is checked
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Aleida:It is not being removed, as once it's already in the bundle, it will remain because it's bundled in the internet package. Did you receive that information when you clicked on your cart?
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XfinityArmand
Official Employee
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2.1K Messages
2 days ago
Thank you so much for taking the time to reach out to Xfinity Support @zachm! We are so glad to hear from you and want to help in any way that we can to address your account concerns. No worries! You have reached out to the best team to help get any changes you need made in order to ensure you are having the best experience with your service. So that we can get started, please feel free to shoot us a private message with your details, and we will get the ball rolling.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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